Internet upgrade - account gor suspended

My internet package expired and I went to go upgrade it on 27/12/2017. Then went to go and fetch the new router and also asked them to upgrade the package aswell to a higher package. I was on the phone with Telkom for 7,5 hours and they placed the blame for the problem from department to department. On 02/01/2018 I went back to Telkom to inform them that I have no internet or not even my line working. They told me that my account has been suspended and everything has been cut-off. They admit that is was they fault and they will let they supporviser approve it to be put online again within the next 48 hours. It has been 6 days and still nothing. I am losing business because clients can’t phone or email me and I can’t keep my books up to date.

THIS IS UNACCEPTABLE AND NEEDS TO BE FIXED ASAP. I am losing business amd money.