Internet unavailability

I have basically been without internet for the month of February, which I still am required to pay for. My line was struck out by lightning on the 15th of February, after which I bought a new router and realized that the line was not working. I reported it, and a technician came to attend on the 19th. The problem is till this day not resolved. When the technician called me, he told me the problem was resolved and when I reached home it was not. I called the call center and was informed that the technician has high volumes of work and has not been able to attend to the problem yet. Contradicting stories are really impeding my trust in Telkom. <br> <br> Prior to this, my internet goes down every couple of days. Which leads me to have to call the customer care center and have them reset my ports. Why do my ports need to be reset every couple of days? As a paying client, I expect to receive the service I pay for. However this month my internet has been off more than on. Hence I am paying for basically non-existent service. I rely heavily on the internet for work and studies and the inconsistent service is leading me to consider alternative service providers<br>