internet too slow to even open telkom site

Besides being throttled a week before the end of the month regardless of amount of usage (and refused to be told what the data limit for UNCAPPED is, and scheduling downloads between 12am and 6am. This month we've used about half the data of last month, haven't been throttled (surprisingly) but the internet is still too slow to open a webpage without it timing out, let alone run a speed test or report a fault on the Telkom website because it too doesn't even load because the speed is so slow.