HG
Hendrik G

1 reviews | Active since May 2016

06 May 2016, 08:22

Internet throttling

When i originally apply for telkom internet not one of the representatives told me about my line will be throttle if you reach a 100gb data and they can listen to the telephone call recording. And still they throttle the line and every single time they throttle the line i have problems afterwards with my speed i am sick of calling them because every time you speek to someone different and you have explain everything again you know the problem is the after sale services and because you are a single person who's complaining and they don't worry if you get a new internet provider but i will take this matter further

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Replies (1)
Telkom
Telkom's reply06 May 2016, 17:28
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Please also e-mail us at *** to provide the affected line number

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,