Internet/Telephone Line always down

We are very unhappy with Telecoms service, our lines is always down and we constantly have to report our lines down. When you all they say that they temporarily fixed the line! But we have to pay the full months bill irrespective of how many days in the month we actually get to use the Internet or telephone line. This is unacceptable. Telkom thinks just because they are a big company that the customers are not important, but if customers actually start realising how pathetic the service is and start moving to another service provider then Telkom wants to make empty promises and bring out specials and services that they cannot handle!<br> <br> If my lines are not sorted out today i will cancel both lines and move all my business lines elsewhere!