Internet switched off.

I had a complaint in the 2nd of January case number SM182963.<br> I was contacted by a lady called Agnus. I explained the my complaint and she said she would get back to me with a solution. Never got another phone call after that.<br> Then got an sms from Telkom stating my problem was resolved and that I should rate their services. Then today the 21st of January my Huawei router has been disconnected.<br> Telkom please explain to me how my problem was resolved?<br> I am stuck offline now!