Internet still not working

<p>After our ADSL line installation, the technician informed us that our internet wasn't working because of the port not being configured at the exchange. This was on the 14th of July. When we try to contact Telkom, to find out what is happening they refer us to the sales department. The sales team says its a technical fault and refers us to the technical department. The technical team then informs us that they can't help us, because we do not have a fault number (we only have a order number). Then back to square one. Can someone just finish our installation?? It can't be that difficult. We need internet for our work! </p> <p>Order No: ********** 95 </p>