Internet Starter Bundles Not Working

I bought a Internet Starter bundle for R649 ***) and also my mom bought another bundle for R249 ***) non of which work to date, they will not connect with the internet and if we send 'Settings' to 185 we get a \command not recognised". When back to the Lakeside Mall Telkom and after a 1 hour wait it took another 2 hours just to be told to call the call centre as they are not able to help and that they activated the \""callback ****ion\"" and a Charlete Mcnube will phone me in 2-10 min (it's now 2 hours later and still no call) also phoned 180 and they passed me to \""Technical Support\"" which then told me that the sim is working and i would need to hang up and phone 180 again to speak to customer Service. Today there was another client that had the same issue and they send her home and said someone will contact her in around 2-3 days (days). When I requested a refund as the product is not work I was informed that they will not refund and that I have no rights to a refund as i purchased the product in store (the only place you are able to purchase) additionaly they then said the product will not work on MTN (but website says it will). HELP! going nowhere! Now lost R1200"""