Internet speed problem still not resolved

<p>I have had this problem with my internet for a month now its really not fair on us as customers we pay each month faithfully for a service.I never had this problem in my area until last month when i didnt have any connection in my area after that my internet speed got worse can telkom just please fix this problem.i called into the call centre and i was told that some one is looking into my case guess what nothing is happening.Telkom is going to loose alot of clients if this keeps going on like this what can be the problem with the internet speed i am not the only one that has been having this problem alot of people also so can some one please look into the matter asap......see my first post below</p> <p> </p> <p>very poor internet speed</p> <p>On the 6/6/2016 I called in to Telkom to complain about my internet speed I used to get atleast 20mbps download speed now I get 2/3mbps speed I thought it was the router I have a hauwei b315 router but it's not the router its the network.i caller In many times to inform Telkom that my speed is not right I was told that a technician will come out and see what the problem is I am still waiting.i never had a problem with my internet speed all started last month please can some one get back to me or try and sort out the problem.see speed test below.</p>