Internet speed...

INTERNET SERVICE PROVIDER: I am at my wits end. I dont know who to turn to. I have been with Telkom for over 20 years. I had an ADSL internet uncapped 4meg line. Changed over to fibre with Telkom/Vumatel in October 2018. Uncapped 20meg line.

I struggled from October to beginning of December to get the speed of 30meg that I am paying for. I phoned customer services countless times . Almost everyday. Waited for over 20min for the telephone to be answered. Spent over 50min on the phone whilst ever test was done. Pulling out wires, switching on/off, configuring, but to no avail. Neither Telkom or Vumatel would take responsibility. Vumatel advised that Telk9m must lig a fault and send it to Vumatelm. Telkom promised to fo this and confirm via SMS. No SMS was ever received. eventually the speed improved to 9meg. However i want the 20meg line I signed up and I paid for. Last nite my line speed was 2.87... Plus my telkom account is in a huge mess..they billed me for both my adsl line and the five line. I was not gettiing any fibre.. it finally kicked in at the beginning of December. Plus I was billed for the rougher which they said was free. Plus whn u signed up they said I would get that internet box free . It enables yr TV to operate as a smart tv PLEASE HELP .... ANYBODY !! SIGNED: S. Pickering