Internet Speed

To whom it may concern.<br> <br> Referring back to my complaint<br> logged on the 11 June 2015 for <br> number *** on hello peter.<br> <br> During the day from 07:00 my internet speed<br> still vary from 90 kbps to 150 kbps.<br> Only from about 20:00 then it goes<br> up to about 200 kbps and in the early mornings <br> from about 01:00 to 07:00 then my speeds will <br> be what a 4 mbps line should be anything <br> from 397 kbps to 445 kbps.<br> <br> My sister and her husband has there <br> own landline number as follow *** <br> installed at the same address, also a<br> 4 mbps line and it does not matter what time<br> of the day it will not go below 398 kbps.<br> <br> When I was on the 2 mbps package I never<br> had trouble with speed as it never went below<br> 195 kbps.<br> <br> Please I expect to see improvement,<br> On getting better speeds what I pay <br> for a 4 mbps line not slow speeds like <br> this. Although I am at home in the evening <br> from 17:00 only and hole day weekends I don't <br> want speeds slow like this.<br> <br> I pay my account every month and I <br> believe you do not want to loose another<br> loyal paying customer.<br> <br> Take note I am only available to<br> receive calls from 15:45 as I work<br> in a call centre.<br> <br> Regards