Internet sevices

I sat on the phone for over two hours trying to have my adsl portion of my line put in a holding pool. Already had a ref: no: when the original request was done. I was posted from pillar to post and nobody at Telkom seems to know their jobs. I asked to speak to a manager at the various departments and not one of them answered me or spoke to me. I suppose they also don't know their jobs. It's a pity that they are a parastatel for the government.