Internet Setting - Telkom Mobile

I bought a sim card from Telkom Mobile Store in Brooklyn on Monday and loaded it up with three gigabytes (3GB) of data. The intention was to submit my assignments. However I place the sim card on the my WIFI router to access the internet but it did not work. I made the same attempt the same on a cellphone and got the same result. I then attempted to call Telkom Mobile and no one could assist me because they did not have the same setting. I even went to the store where I acquired the SIM card and they could not solve the issue. I have tried to inster the same sim card on a iPad that was using a Telkom Mobile sim card and no luck. They even attempted a sim swap to rectify the problem.<br> <br> Today is Thursday and I desperately need help with settings alternatively a refund to be used at a different network. <br> <br> I have never had a problem with Telkom but this time it getting out of hand. I desperately need internet access. <br> <br>