Internet service unavailable for the entire month

We came back from holiday to find our internet is not working this was on the 27 Dec 2014, we phoned Telkom( holding in the phone for about 40 min) After getting someone one the phone we received the ref number 78CRK281214. we then received a sms on the 05/01/15 that the fault was handed to there technical repair division. we waited patiently for a technician and still waiting. on the 13/01/14 I received my bill for payment it had the full amount on the bill, I phoned Telkom again on 10210 , needless to say I hanged on the phone for an hour before a answer, I told the lady my problem and she said the she will se send the bill with the correct amount. I did not receive the bill a view days later another lady from the head office phoned me and asked me to explain the story again and I did, yet I still did not receive the new account. on the 27/01/15 I received a sms saying I how them the full amount again I tried to phone Telkom again to sort the problem out this time I hanged on the phone for 50 min and then got the phoned dropped in my ear. I have phoned them at least 7 times in this period. we still do not have internet and I am tired of not getting service for my money.