HS
Henda S

1 reviews | Active since Apr 2015

25 May 2015, 17:01

Internet Service Sorted :)

On Friday, I wanted to check something on my modem settings and logged into 10.0.0.2. Unfortunately I accidentally updated a setting that I shouldn't have and my internet disconnected. I know that this was not an issue with my line, but rather with an incorrect setting, so I've been trying to sort it out myself all day. At 16h30 I finally gave up and decided to call the business call centre on 10217 for help. I have called this number twice in the last 3 years and have always been happy with the assistance received.<br> After specifying what I needed help with I was put through immediately (no holding on, whilst listening to horrible music). A very friendly man named Goodwill assisted me, and walked me through the correct steps in setting up my wireless again. I am now connected again, and have all the necessary information should I need it in future. Thank you Goodwill!

0
Replies (1)
Telkom
Telkom's reply25 May 2015, 17:28
Official
Hello Henda_S,

Thank you for making contact with us.

We really do appreciate your positive feedback on us as it helps us improve the services we offer our valued customers.

Thank you :)


Regards,
Didi Guma
Telkom Social Media Team
***

Best regards,