Internet Service - reference number 743745

I have a 4mbps package with Telkom, I am paying R800 - R900 for a service that I am not getting, for the past 2 weeks now my speed has been so slow that I cannot even test it...I have logged numerous calls...I received a call on Friday afternoon only to be told that they don't know what the problem is and will get someone to call us on Monday, I am still waiting!!! I am on the phone holding on for a technician to ask progress of my fault and have been holding on for 8 minutes now, the first time I was cut off!!! This is unacceptable, I pay alot of money for this service and I expect delivery!! If this matter is not resolved by today I am canceling my contract!!!<br> It is enough now<br> Regards<br> Lorraine Fulton