Internet Service NON EXISTENT

We are currently paying for a 20mb line from Telkom, of which we are currently receiving 10% of that speed. This has been a problem for roughly 6 months now. After phoning telkom and logging a fault no less than SIX times the issue is still not resolved after they claim that it has. Between the technicians and the call center operators, they clearly are clueless at doing their job as this cannot be a difficult issue to fix. It is extremely infuriating to have to experience this from a company that is a monopoly in the market as their is no other alternative company i can use in order to obtain ADSL as fibre has no arrived in my area. Additionally, i feel as though i am a victim of day light ******* from Telkom as we are still paying for a 20mb line and are not receiving anywhere close to what we are paying for. this company is a joke, as are their employees who are unders****ed and have a nonchalant attitude. I am sick and tired of having to phone these fools on a weekly basis only to have them log a fault and not be able to resolve the issue.