OS
Owen S

1 reviews | Active since Nov 2017

23 Nov 2017, 09:54

INTERNET SERVICE IN GILLITTS KZN SOUTH AFRICA

Since September 2017 the quality of the Internet in Gillitts KZN has degraded badly. For a three week period late Sept - early Oct we had absolutely on internet on our landline. On every occasion this was escalated through our service provider Afrihost. Feed back was poor. Eventually we found the reason to be a change in equipment that caused issues. Since being restored in October service has been intermittent with the service going down for 1 - 3 days per week on average. The latest was yesterday evening. In desperation-we have looked at alternatives ie LTE or Fibre. Sadly our area is not even being considered at present to we press on reward-less with the ever failing Telkom copper wire service. Can someone at Telkom show they do care and let us know what is causing the present spate of failures and when will it be remedied. It would also be noce to know if we are ever going to get LTE or Fibre.

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Replies (1)
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Owen S's update18 Oct 2018, 13:34
Reviewer Update
I HAVE SUBSEQUENTLY CANCELLED MY ACCOUNT AND MOVED TO MWEB LTE. WHAT AN ABSOLUTE PLEASURE TO DEAL WITH PEOPLE WHO CARE ABOUT CUSTOMERS. TELKOM HAVE A LOT TO LEARN.