Internet service down for two weeks.

I first logged my internet problem two weeks ago and my internet is still down. Called the call centre every day since each time getting ref numbers, request numbers, escalation numbers ***... one of the useless numbers)but still no help. Nobody at telkom ever calls back. All I get is empty promises. Wasted so much time with the call centre and having to repeat my problem each time I call. All I get now is a Telkom IT specialist must fix my problem cos my password is not syncing. And here I am still waiting with no end in sight. This is by far the worst service ever. It surprises me that Telkom is still in business. Seems as if once you guys have your clients money your customer service goes out the window. I would never recommend your services to anybody cos you have no customer service. You guys are truly useless.