Internet service and phone not working

We have had no internet connection since the 10 December 2015. I contacted the 10210 number on 16/12 to try and resolve. Took the router to Telkom mobile on 19th, no fault. Contacted 10210 to guide setup process and worked for 10 minutes. Called 10210 on 21 - 30/12 daily with promise technician will be sent. Todate no technician appeared even though report states and problem resolved.On the 5th went to the technical exchange in Broad road, Wynberg and spoke to John Chisholm, manager. Promises made but no technician and the line and internet is still not available. My wife spent 3 weeks of her leave sitting at home waiting for telkom. Your incompetence is totally unacceptable. I have been billed for December and probably for January as well and expect this issue to be resolved ASAP and the billing to be reversed. In addition we had to BUY data to maintain communication and this is already running close to a R1000. We have an uncapped package for a reason and TELKOM NEED TO RESOLVE THIS. My son has an exam in 2 weeks and his study material is online. I will not spend more money or time or energy on this.<br> Shane Hendricks