Internet problems

I have upgraded my line and package from 4meg 50 gig soft cap to 10meg uncapped. All was well until 1 June 2015. My line use to sync at 10mps it is now syncing at 2mps if I'm lucky. The line has been checked and all is well however Henrietta from telkom advised me that her records show that I am on a 2meg uncapped package and therefore I should call 10210 choose option 3 and ask for changes to be made. I called and was advised that I am on the correct package and then they transferred be to internet services and this happen a number to times transferred from one department to the other no one takes responsibility and no one has helped me with my problem. I still have checked and tested all my hardware. I pay a lot for telkom adsl services and expect to get what I pay for. <br> Support #714543.<br> [Email Removed]<br> ***