Internet outtages

<p>For the past month my internet has been going off constantly and it has now become ridiculous.</p> <p>Telkom has been unable to fix an issue at the exchange for about a month now and they are also unable to advise me exactly what the issue is.</p> <p>I constantly get rebuffed with the answer our technitions is looking into it however no one seems to know what the problem is.</p> <p>What telkom needs to understand is when there exchange is out I have the following deductions. My service provider still deducts a monthly charge, my netflix account still gets deducted, my wow account still gets deducted. I cannot get refunded on any of these products as all of them say its a line related issue.</p> <p>Also due to the service provider sending out an sms saying the issue is logged i have not been logging the problem everytime and thus i cannot get even a telkom refund as telkom says I need a reference number to be able to claim my internet was down.</p> <p>See below a timeline of my issues.</p> <p>13-18 April Intermittend outtages. <br />19-Apr internet off and on whole day<br />20-Apr off the evening<br />21-Apr off the evening<br />08-May off the evening</p>