INTERNET OFF LINE FOR MORE THAN 2 DAYS

I olled a fault Friday. We were on the phone with Telkom an Hour and the could not soet ot out. When I Phoned sunday again the person I spoke tp told met it will be sorted by Monday. When I phoned now. The Person I spoke to said it will still take 48h to 72h. We work from home nad cant be without internet. This is unacceptable.