Internet off AGAIN !!!
<p>Hi,</p> <p> </p> <p>I am at a lost for words. We have a bulk fault again in our area. So no internet again and I cannot seem to get information about it again !!!!!</p> <p> </p> <p>What do you suggest I do to be able to know what is going on or must we sit in the dark until Telkom one day decides to do someting ?</p> <p> </p> <p> </p>
Hi xwilus
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. As pert the current bulk fault the tech has indicated that the root cause is in fact cable theft and our field technicians are investigating the extent of the damage caused. Your pending fault reference is linked to the bulk fault and further available updates will be provided via SMS.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Hi xwilus
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. As pert the current bulk fault the tech has indicated that the root cause is in fact cable theft and our field technicians are investigating the extent of the damage caused. Your pending fault reference is linked to the bulk fault and further available updates will be provided via SMS.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Hi. Please do yourself a favor and have a look how much service interruptions my area had the last year and a half. It is also not the first time in this period that cable theft occurred. If you were me what would you do?
I do not know which direction anymore. Maybe wireless. It seems like you are not interested at looking after your infrastructure. If it happened maybe once or twice in this period I would have understood but this is way beyond ridiculous.
Can you please check if I am still under contract?
Hi. Please do yourself a favor and have a look how much service interruptions my area had the last year and a half. It is also not the first time in this period that cable theft occurred. If you were me what would you do?
I do not know which direction anymore. Maybe wireless. It seems like you are not interested at looking after your infrastructure. If it happened maybe once or twice in this period I would have understood but this is way beyond ridiculous.
Can you please check if I am still under contract?