Internet not working since the 28 August no Clear Response from Telkom

On the 28th of August 2020 i have reported a fault on my internet that stopped working on my ADSL a day before. i am Debit order Client and my account is in order.

Everyday after the 28th of August 2020 i have been calling the Call Center and i have been told the fault is at the Testing Centre and i cant be given a turn around time.

Since we are in Covid-19 Times, i work from home and i depend on the internet to work. i looked at the Telkom App which states the following "Status:Scheduled , 8:00-16:00 , 31 August 2020"

Now its 16:00 no technician came. I called the Call center now at 16:00 and they told me the Fault is at the testing Center again the technician could not resolve the issue , but the technician never came to my house.

Today i also received an sms (11:27) stating that Telkom will attend to the faulty service"

Fault *** Escalation Number:10210 Service Telephone: *** CellPhone :***

Regards

Vuyiswa