Internet not working for a week

Item: Telkom
Rating: 1
Author: Carmen A

I have contacted Telkom 7 times in the last week and they have reset my line three times. Ref *** was given to me on 1st May with a promise that a senior technician will contact me to resolve the issue. Nobody has contacted me, and the call centre has said it is out of their hands. I have screenshots of my speed tests as evidence of the problems I am having. Please will Telkom respond urgently.

Helpful (0)

Replies (2)

Telkom's replyOfficial

04 May 2016, 09:51

Hi Carmen,

We regret the daley, please be advised that our Technical Team are working on your slow access and feedback will follow.

Your social media reference number is SM229825.

Regards,

Joshua

Telkom Social Media Team

***

Best regards,

Telkom's reply04 May 2016, 09:51

Official

Hi Carmen,

We regret the daley, please be advised that our Technical Team are working on your slow access and feedback will follow.

Your social media reference number is SM229825.

Regards,

Joshua

Telkom Social Media Team

***

Best regards,

Carmen A's updateReviewer Update

04 May 2016, 14:12

Thank you Joshua, but when will this be? This is another day when I am unable to use my internet, and nobody from your technical division has contacted me today even

Carmen A's update04 May 2016, 14:12

Reviewer Update

Thank you Joshua, but when will this be? This is another day when I am unable to use my internet, and nobody from your technical division has contacted me today even