Internet not working

I have a new router that was installed at home on Monday (29 July) and the agent who installed it advised us to call Telkom to get it activated. We did that and spend almost 4 hours between the sales and the technical department only to be told that our order was still appearing as pending so it had to be closed and that is why the internet is not working. Okay, the order was closed and we were promised that the internet would start working. We called the technical team again (Tuesday afternoon) to inform them that internet is still not working only to be told that we have to wait 48hrs after installation because it's a new line. By then we had spent almost R300 on airtime, why was I not told about this from the beginning. The internet is still not working today (Thursday) after we were promised that it will automatically work now that order has been closed and 48hrs has elapsed. Now, it means we have to spend another R300 today speaking to call centre agents because we have to hold for almost 30 minutes before someone picks the call (due to fewer agents at work). Why should we go through so much just to get the internet to start working?