Internet not working and nothing is being done

So i have been trying to get telkom to fix my internet line that im renting from them. First of all im paying for a 10mb line and only get speeds of up to 5mb. I logged a fault for that but it was cleared for no reason and without my consultation seeing that the problem wasnt fixed. The second fault i logged was because my line keeps connecting and disconnecting. Now its been more than 48h and no respone or result. <br> <br> Today i spoke to Josh setshedi and his manager/supervisor Banny mononyanb who was unable to help me. I have been messed around, **** to and disrespected by telkoms staff of telephone operators. Everytime i call the help line i get a different story of why my internet is not working. All i want is a straight answer and that my service which ive been paying for be provided. its that simple<br> <br> Telkoms staff are too *********** to upgrade one customer to a 10mbps line, because nothing can be done from their side. Its allways someone elses problem. But never theirs.<br> <br> And finally i would like to add that all the business ive lost over the past few weeks because of my faulty internet connection i will claim back from telkoms staff who let this happen. I have all of their names