Internet not working

Very Bad service internet at our house was working until telkom phoned my wife and it just went down with no heads up or communication they just stated that a telkom technician is working on our exchange and we did not even logged a call. this is what was said in the chat and you can clearly see that the person just want to get rid of me.

Welcome to the Telkom Chat service. One of our friendly agents will assist you shortly.

Please hold for the next available Agent.

You are currently being assisted by Sinovuyo Maxengana

11:48:47 AMSinovuyo: Thank you for contacting telkom technical support , you are chatting to Sinovuyo. how may i assist you?

11:49:26 AMSinovuyo: Thank you for contacting telkom technical support , you are chatting to Sinovuyo. how may i assist you?

11:49:32 AM You: Hi

11:49:44 AMSinovuyo: Hello Dewald, how may I assist you?

11:49:50 AM You: Hi Sinovuyo

11:50:05 AM You: My wife just phone me the internet at our house is down

11:50:10 AM You: ********** 279

11:50:46 AMSinovuyo: Thank you for the enquiry , I am happy to assist you with your query, however we would require you to confirm if you are the owner of the line and provide us with your:Name,Physical Address, Available times in premises and Contact number

11:51:17 AM You: Christa Frost

11:51:23 AM You: 507 City Gardens

11:51:31 AM You: During 8 to 5

11:51:42 AM You: ********** 259

11:52:42 AMSinovuyo: Thank you for your time Dewald. Please check the internet light on the router for me because there is a connection between the adsl line and the exchange

11:53:36 AMSinovuyo: Thank you for your time Dewald. Please check the internet light on the router for me because there is a connection between the adsl line and the exchange

11:53:43 AM You: ok let me have a look

11:53:51 AMSinovuyo: Thank you

11:54:34 AM You: ok not all the lights is on

11:55:42 AMSinovuyo: Thank you Dewald . The fault has been assigned to a technician.the technician will contact you to make an appointment when he/she needs to come to your premises. I have reported the matter straight to our manager review so that they can speed up the process for you.you can always check the progress of your fault using our self help options on www.telkom.co.za our self help options . Is there anything else you require assistance with?

11:56:21 AM You: the internet was working until someone from telkom phoned my wife and then it went down

11:57:07 AM You: there was nothing worng with the internet please this needs to be fixed ASAP as my wife works from home

11:57:21 AMSinovuyo: Yes there is a technician assigned to work at your exchange as soon as they are done your internet will come up and a notification will be sent

11:58:03 AM You: ok but there was nothing wrong

11:58:28 AMSinovuyo: Thank you ,is there anything else you require assistance with?

11:58:35 AM You: so why will they work on something that is working

So now my wife is sitting without internet at home and she works from home.

Kind Regards Dewald Schutte