Internet Not Working

Been calling the branch. Left voicemails. Nobody gets back to me. Got the double up, upgrade. Since the date received I have not been able to make use of the prorata wifi that I will be charged for come end of Feb. Got a call from the call centre, asking me how the upgrade is going. Giving my complaint then telling me to contact the store. *** was the point of the call if u cant resolve issues? The store contacts me for an IMEI number of the new device, i finally lodge my complaint. Then im going to be called back, ask for a timeframe. Its said today. Which I know is bull**** as ive been dealing with your ****ty service before. Telkom Kenilworth Centre - Victor.

Y cud the query not be resolved on the phone? Y do u have to drop the call to look into it and then call back? Come my bill at the end of the month, I have to pay for something I did not make use of. ****ed Up!

I expect a response to this query asap!!!