Internet not working

<p>Why must we pay when the line is not working, it has been faulty for the last month plus and still not been repaired to date 26th April 2017</p> <p> </p> <p>Fault was logged last week again on the 18th of April Fault number is 250CNZ180417, the followed up on Friday the 21st saying that it will be attended to shortly. Then on Monday the 24th I got another SMS stating that they were investigating the cause of the problem, and the same day later I got an sms to say the fault was handed to the technical repair division.</p> <p>Query sent on the 26 april still no call received. Thought at least that Hello Peter would have rep****.... </p>