internet not working

We moved on the 27 th of november 2015 to a new house a week before we requested that the line be moved to the new adres after we moved in the 27th of november2015 we have been waiting 2 weeka after we moved in because they kept on putting in the wrong adres on the system ive phoned several times so that they can use the correct adres on the 15 th december 2015 they came to install my line 2 days after the installation my internet connected and disconnected several times ive loged a call on the 20th of december 2015 they contacted my wife on monday 21st of december 2015 and told her they would send sombody to come and fix the line i phoned them yesterday again 22nd of december 2015 to find out how far are they with my order and was told that there is a technician that was despatched for 22nd of december 2015 anytime from 7:30 and im still waiting and now my internet in not working at all i pay my debt every month and expect good service that im not getting really not good service thank you