AP
Ambalan P
1 reviews | Active since Dec 2010
19 Feb 2015, 09:47
Internet not working
I have logged a call for my internet on the 10th of February, the only feedback I received was the standard SMS, I have since twice escalated and have still not received any feedback. I have tried numerous times to call the support and after a while keep getting cut off, every single call I have made. My internet has continually had issues for the last month and for a telecommunications company, communication does not exist.<br> My fault number is 92CRK100215 I expect a full refund due to all the downtime.
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Telkom's replyOfficial
19 Feb 2015, 12:23Hello ambalan,
Thank you for making contact.
Please be advised that we are looking into this matter with further investigation underway and feedback to follow.
We do apologise for the delay.
Your reference: SM90551.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Thank you for making contact.
Please be advised that we are looking into this matter with further investigation underway and feedback to follow.
We do apologise for the delay.
Your reference: SM90551.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Best regards,
Telkom's reply19 Feb 2015, 12:23
Official
Hello ambalan,
Thank you for making contact.
Please be advised that we are looking into this matter with further investigation underway and feedback to follow.
We do apologise for the delay.
Your reference: SM90551.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Thank you for making contact.
Please be advised that we are looking into this matter with further investigation underway and feedback to follow.
We do apologise for the delay.
Your reference: SM90551.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Best regards,