Internet not working ***

Please see below sequence of events <br> 29May:Application for telkom line 20gigs, 4mb line & free after 7pm calls to land line received text to welcome: with username and login details 8 JuneInstallation Saalie arrived to do installation. Line was to the back of house in main bedroom, I expressed that we will be working from the front of the house & should rather move the line to the front. He expressed that it should work perfectly fine I agreed to the back on his advice <br> Plugged the modem in, it had worked perfectly fine in our previous apartment. There was a connection. <br> 8 June : in the evening of the 8th internet stopped working. I called Saalie and reported a line fault with telkom <br> Spoke to a consultant who took me through a process to adjust the info on the modem to fit the new line. A new message was sent to me with new username details. <br> 9-13th June still no working internet, spent over R600 on data <br> 13 June Saalie came back. Told me there was nothing wrong with the line but that the modem is bad. <br> 14th - 16 june, continued to call. Went away for2weeks, returned 2nd Jul and have been calling everyday, logging faults, went into store, and line is still not working 29 jul