NB
Nicole B

1 reviews | Active since Dec 2015

09 Feb 2017, 14:23

INTERNET NOT FIXED 2 WEEKS NOW

<p>We work at a restaurant in the Waterfront, Cape Town. Our internet line has been down for TWO WEEKS now. How can we run a business without Internet? </p> <p>At first when a technician was supposed to come, he called still chewing his food on the phone and said he must come right away as he can't make it for the afternoon. Two days passed and he never came. Another technician was assigned, he came, yet issue was not resolved. The next week another technician came and STILL the issue is not resolved. We have been calling everyday! Everyday nothing happens! </p> <p> </p> <p>This is is absolutely ridiculous now!!!! TWO WEEKS and still nobody can help us or solve the problem???? What kind of service to your clients is that? I'm sure Telkom is aware that there are other competitors in the market and when people get gatvol they cancel and go with another company. I don't blame them for doing this, if it were my decision to do so I would too. </p> <p> </p> <p>Can't believe the lack of service here! </p> <p>Two weeks to fix a problem? Come on now! </p> <p> </p> <p>I I would appreciate someone getting back to us on the following contact details. You can contact the following gentleman who has been dealing with Telkom.</p> <p> </p> <p>Landline: ********** - Speak to Ilkay</p> <p>Email: ********** <p> </p> <p>Regards, </p> <p>A very irate customer</p>

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Replies (1)
Telkom
Telkom's reply10 Feb 2017, 14:22
Official

Hello Nicole Bester

Please be advised that we have sent you a email and await your response to assist further.

Regards

Noleen

Telkom Social Media Team

Best regards,