Internet not active after installation

I took a phone and adsl contract with telkom and they came to install the line and router on the 9th of July 2015 and the technician said that everything is working I need to call the technical support centre to get a username and password. I have done so and entered it in to the router. The router showed no adsl signal and my phone does not even have a dial tone. I have battled now for 7 days straight to get this sorted as the technician needs to come to my place to check the line for me. i've called in a million times and everytime the agent advise but everything is fine on their side. nothing is working!!! i've spoke to 2 managers and they advised that they will organise for a technician to come out. I still haven't recieved any confirmation that a techie will come. I'm sick and tired of struggling like this. they really don't care about the client what so ever!!! I even recieved my first invoice for service I haven't recieved. I will not be paying for this! Telkom needs to start pulling they fingers out and start being more reliable. I am still waiting for this issue to be sorted.