Internet - Mobile Data

On the 13 of April 2018, I took out contract with Telkom SA on a Samsung S9. I needed to port my Cell C number and had to wait for a month for the Cell C number to clear and be ready to be ported to the Telkom network. 16 of May 2018, the port took place to Telkom but we discovered afterwards that we cant make use of the Internet. We can make use of the WiFi but Mobile Data is not allowed. In terms of the contract we receive free minutes and once off 50 gigs which obviously we couldnt make use of. I queried the issue the 18th of May 2018 and until today the matter has been escalated and escalated whiles my payment goes off for the past 3 months and I had no joy of such with the handset. I took the contract out at the Mutualpark branch, Pinelands Cape Town. Telkom does not give me any references or making contact with me after walking in and out at there various branches querying the matter. Recently I received a SMS with a reference number. My monthly payments goes off and I need help urgently. I keep on phoning Telkom and there answer is that the matter has been escalated. Recently, I received a Team Leader's name Busi Sibamba who will contact me concerning my issue and will escalate the matter but I am still waiting. This month another payment went off and Telkom still did not solve my issue. I decided to go via the ICASA route on the 25 of June and they gave me a reference which they will follow up with Telkom but my wait carries on even after I tried calling ICASA as well for the lady who deals with my issue Hilda Mashapha with no answer. ICASA Complaint ***/18.

What do I do next? Telkom wont repay my instalments? This will carry on and on. I need your assistance urgently.