Internet line suspended in error

I am so fed up with Telkom. They suspended my internet line on the 21 May when my bill is only due on the 31 May. I was assured by the supervisor yesterday that my line had been reconnected. I got home and guess what... it wasn't!!! I have called twice today and just get told they have escalated the issue. This does not seem to be getting resolved. My husband and I both work from home and this has now affected our businesses drastically. What irritates me is when I call the accounts department can see that my account is up to date so why on earth do they suspend the line!!! I need my internet line reconnected immediately and they just refuse to assist. They escalated the problem last night and I still sit and wait for it to be resolved. This is absolutely shocking service. Why do I pay for a service that I am not receiving. Last week they suspended the line about 5 times due to a glitch on their system. But at the end of the month I will be expected to pay for the full month... it's absolute bull and I am beyond irritated. Telkom show me that you care about your customers and sort this out now!!!!