Internet line suspended due to dispute with debit order that was deducted

Since i wrote my previous review on 21 December 2019 my internet was reconnected on 25 December 2019. On 31 December 2019, Telkom deducted 3 x my monthly subscription from my pension monies leaving me financially short for the month. On 02 January 2020 my internet connection was once again suspended.. The consultant at Telkom said that they still have not received my payments and his Senior Manager would contact me but nobody has contacted me. I just do not know what to do further as i have sent Telkom the proof from the bank that the debit order was successful,