Internet line still down after 20 days

This is now my 3rd complaint on hellopeter. I have reported a fault with my line on 29 December 2015. The fault number is 38ATK291215. This fault was supposed to be repaired by 10 January 2016 yet nothing has been done so far. I have received feedback on hellopeter but nothing happens. I went to Telkom shop and they said they could do nothing but send an email. Telkom replies to my queries with the same stuff every time. My problem has been escalated so many times and yet my line is still down after 20 consecutive days. So to the next person that replies to this complaint please come with facts as to when the problem will be fixed. Please don't say you problem has been escalated as that means nothing. Your customer service is useless as they don't know what's happening on the ground and seems like your technicians is even more *********** when it comes to doing their job. As I look at your Facebook pages it's only complaints. Take some pride in your job cause currently you are *****ing my money as I pay for a service which I don't receive.