Internet Line relocation within the same building

I have requested for line relocation from second floor to third floor and Telkom can not find my address. I'm without internet since Jan 3 and have requested for relocation since November. The staff at Hatfield store doesn't want to serve me when I go to the store. They keep me waiting because they see me in their office everyday. I have four applications for line relocation and no technician has come to do the needful.. I request for their manager but s/he is always on lunch or not on seat. I have online courses I have to take but the purpose of subscribing to the internet is defeated