Internet line relocation failure

I requested that my internet line be relocated to my new address on June 22. It's been disconnected since then, however whenever I call Telkom, they cannot give me an update as to why it's taking so long. They have the audacity to send me a bill though for services I never received and I'm expected to pay. I moved less than 7km from my previous address. Surely it doesn't take a whole month to move an internet line. No one can update me as to what's the delay, I get the normal response - "we'll take your details and someone from the back office will be in touch with you" still waiting for that someone. I need this line to do my job. I'm so gatvol.