1 reviews | Active since Jan 2012
Internet line not working for 2 weeks
<p>My Internet line was struck by lightning 2 weeks ago I've been calling Telkom endlessly to try and find out what the status of my report is. Telkom has to date done nothing my line is still not working. I work from home and have to now resort to using my mobile as a hotspot. This is costing me a fortune. Everytime I call the call centre the agents keep telling me that it's in progress. I'm so tired of Telkom the lack of feedback and customer care on that note I do plan on cancelling my Telkom plan and moving to another Network</p>
Hi SAGOVENDER
Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been received and attended.
As discussed i await feedback from the assigner in the area confirming tech dispatch. Available updates will be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi SAGOVENDER
Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been received and attended.
As discussed i await feedback from the assigner in the area confirming tech dispatch. Available updates will be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi S Angelique
We have noticed that the fault is now assigned to a technician. The tech still needs to accept and attend to this fault. We have contacted the tech and he said he will do his out most to attend to the fault today.
Thank you.
Kind Regards
Igsaa
Telkom Social media team
Best regards,
Hi S Angelique
We have noticed that the fault is now assigned to a technician. The tech still needs to accept and attend to this fault. We have contacted the tech and he said he will do his out most to attend to the fault today.
Thank you.
Kind Regards
Igsaa
Telkom Social media team
Best regards,
The fault was assigned to a technician who actually came to the house and has now also messed up my landline. He left without fixing the landline or the internet line. I cant even begin to describe how frustrating this is. CAN SOMEONE ADVISE WHAT IS GOING ON!!!!
The fault was assigned to a technician who actually came to the house and has now also messed up my landline. He left without fixing the landline or the internet line. I cant even begin to describe how frustrating this is. CAN SOMEONE ADVISE WHAT IS GOING ON!!!!