Internet Line Not working

My internet has not been working since Friday. My reference number is 761399. I have made over a dozen calls to Telkom to resolve the problem but have still had no success. MY internet service provider has checked everything on their side and have advised that the problem is on the Telkom side. I have asked Telkom if there is a general problem in my area to which they have rep**** no. I was told today that the \commitment date"to resolve my problem is the 18th October. I cannot believe that it will take 8 days for Telkom to get a technician to attend to my problem. I also have little faith that this will be done. In the meanwhile I am expected to wait it out until he 18th October. I also have no doubt that whatever the problem is "