jB
jonathan B

1 reviews | Active since Apr 2014

09 Dec 2016, 08:04

Internet line effectively down for over 5weeks and techs decides that they don't want to fix issue when they caused it

<p>Well I 'll start from the beginning I struggled to get my line installed ,took over a months but in sms they promised to have it done in 14days then when it was installed ,the smart ass TECH knock half the neighbourhood off as He connected me on a clean new line to the exchange then when he connected me to internet then ,after all those battles he then comes to reconnect people like my land land that was disconnected I was then disconnected for 8 weeks upon this I went to try get the integrated SIM waited 8hours in the front of the are due to your staff a not knowing what to do then deciding it's ok to play on Facebook thank God you had one decent staff member that help me after noticing how long I was there and noticed I had been helping other customers with what to go for and not cellphone internet package,due to me being a their leveled it TECH I took pleasure in helping people then 4 weeks later after contacting a mate that owns a huge amount of shares in Telkom he got the ball rolling,then to add insult to injury the women that made me wait for 8hours missed up my account by adding extra integrated SIM bundles and apparently be charge for installation but told it was free since I had asked when your reps came to our offices then again I had **** but my mate quickly step in and forced people to fix the areas lines to the benefit of others as Well facing the same issue , then then they installed a middle point access point in the neighbourhood to increase speeds to the exchange but because of this without noticing people a few people like suffered line spikes and lost equipment I lost a laptop and a personal router thanks for that ,then from that maintenance job my internet would play up and disconnected or be extremely slow, or having some TECH decide that I can't e on combos line and why not the sent and other figures are perfect, this has been going on now for over 5weeks and your techs have decided from the words of your call centres they just have more important issues so I recorded those calls cause I have had call almost every day to do a port reset to just be able to use the internet so I can access the internet and try to do work, I have lost clients due to being a TECH that offers remote support assistance , I can't study, or game without having a dc or speeds being so pathetic a snail could move faster ,I made a call to find out to get moved over to lte uncapped with immediately from ads since your TECHs don't wish to resolve my issue they transferred me put me on hold spouted **** for an hour before they hangup on me so being that I pay my bills and this service is not part of th deal I currently have my lawyer and ombudsman looking into this as breach of contract I'm at the point I'm making this legal issue now as a paid for service that was promised and guaranteed is not holding to it's end of the deal , please contact me immediately 5weeks plus of being *****ed over is bs if you want coverage I can send all the recordings to carte Blanche along with all the sms and promised and phone calls of your TECH saying we coming then having to take off work and then to figure out without notice he just ain't showing up or the next TECH is not either is plain out right non professional so I target moved over to lte where line cable TECH or what ever they are are canceled from that equation I have tried all the ways to resolve this maybe media attention will open your eyes to the complainants about how your staff just don't do anything for your customer , there is a saying you only get one chance to ****off a client thereafter the client is no longer a client! </p> <p> </p> <p>Seriously ****ed off adsl user and soon to be no longer client </p>

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Replies (3)
jB
jonathan B's update09 Dec 2016, 13:01
Reviewer Update

As I did reply to it ,I'll post it here ********** 043 so you can see it

jB
jonathan B's update10 Dec 2016, 20:16
Reviewer Update

Contact me asap either anal my services or transfer me over to lte uncapped package immdiately

jB
jonathan B's update13 Dec 2016, 18:00
Reviewer Update

Contact ME ASAP via ********** 772 i wish to cancel my adsl with immediate effect and moved over to lte uncapped immediately due ,your technicians refusing to sort my line having a phone call drop over and over again ,having been told whats actually happening thanks to your decent staff in call centers that informed me that tech just decided to not bother, being avoid so so please contact me immediately on one of my cells cause im beyond ****ed 5 weeks and still some run about hell even your sales and cancelling services drop my call or transferred me and hell i was polite , As a customer i pay my bills i expect that by the terms and conditions set forth by the contract which you have failed and now in breach of ,your issues are not my problems don't offer a service if one cannot deliver please contact me i wish to know if there is anyone that can handle this that can cancel my adsl and migrate me immediately to the uncapped lte that i see going for R799 i believe i dont ever wish to deal with *********** line techs again ,its effected my studies ,my gaming , my remote support services , i can no longer stand for this and im currently speaking to my lawyer and the ombudsmen to see how i can get this sorted or how to move me to lte with exteame haste! since

Its Now almost 7 Weeks and still not corrected

***PS dont worry i will be as professional as possible on the phone I shall not drop my manners to the level of telkoms service level ,so you dont have to worry about me swearing you into the ground **

Kind Regards
Jonathan Britz

Its Now almost 7 Weeks and still not corrected