Internet line down, no service as yet

I reported to Telkom first thing Monday morning 04/04 about a problem with our phone line. I was informed that a service technician would contact us to make a time. Phoned midday Tuesday to enquire about the repair and was then informed that the technicians were remotely fixing the repair. Wednesday morning first thing I phoned again, and again told the technicians were trying to remotely repair. By Wednesday afternoon I phoned again to enquire what was happening and I informed them that we use the adsl line to run two small businesses from home, I was then told they would make the job a priority. By Thursday midday still no line my wife phoned to enquire and told them the same story and was given a second ref and again told this would be made high priority. Jokingly she asked when she should phone back to chase repair and was told not to worry she wouldn't need to as it would be repaired very soon. Friday midday still nothing, phoned again and again told we are high priority!!! Seriously, the best is the call centre staff ask you to rate the service?!?