Internet Line

I phoned Telkom on the 14.10.2017 to upgrade my line from 2 to 4 Mbps. They said it would take 4 to 5 days. On the 18.10.2017 I phoned again. They said they would fix it. They didn't. I have been without internet for a few days now so I phoned again this morning 02.11.2017. While looking for their details I saw on their website I was also supposed to qualify for a LIT box. No one informed me. That being said after speaking to 3 agents this morning I have absolutely no idea what happened to my internet. Since the one agent told me its not activated yet and she has to refer it to the technical department, the second agent told me that it was moved back to the old address and that I have to phone the sales department, and the sales agent Nazeema told me that I have to phone the technical department again. So now I am here. 2 hours on the phone, and still no resolution to the problem. This is not the first time I am having endless problems with Telkom. And they really aren't helpful in solving the issue. They just keep referring to another department and none of their stories match up . I am working this weekend and I really need the internet. But now its probably going to take months to solve the issue again.