Internet line

My boyfriend and I have recently moved. Prior to our move we phoned Telkom to move our line to the new house, as my boyfriend does a lot of work from home, we are very reliant on the internet. Only a week later did we get a confirmation SMS. My boyfriend then phoned again yesterday and they told him that it will take 7 - 14 working days. Working days are usually Monday - Friday, which means we will only have the line between the 15th and 24th of February, however we were told that it can only be installed by 31st MARCH which is 40 working days - how is this actually possible !!! He asked if they could make it urgent and he was told that they do not have enough technicians and are too busy. For the biggest telecommunications company in South Africa this is absolutely unacceptable - it is critical for us to get our internet up and running. The service is poor and the staff need to be trained up correctly as most of them are totally *********** and will put you through to another person, and another person and so on, it is always an unpleasant experience contacting Telkom.