Internet issues not resolved in days putting me at risk cause I can't work from home

You definitely do not deserve even one star. To make matters worse, this is not the first time I have had seriously problems with you. Dear Telkom. Can you please sort out my Internet. Since Monday, I have not had internet connection and was told the issue is with Vumatel, who have since fixed whatever issues they were having with no delay ( which can not be said about you). I have called your call center countless time spending over 400 worth of airtime. No one could help me. All they would tell me is my ID number can not be found in the system with some consultants being extremely rude. Anyway I provided one consulted with my Tin number and apparently it just floating and not linked with my account. I can't work from home because I have no internet connection and I am putting myself at risk by commuting to work because you could not resolve my issue in 4 days!!