Internet issues

<p>My Internet has been down since 10 November 2016. I lodged a fault with Telkom. They sent out a technician to assess the problem. The fault was a faulty modem and I was asked to take in the modem to a Telkom store to have it replaced. I took the modem in to the Telkom store at the Pavilion in Durban and besides being told that ìthey were out of stock and that all other stores in the area were out of stock, I was also told that l would have to purchase a new modem. My details were taken down so that I could be contacted as soon as they get stock. On the 18th of Novemeber 2016 i tried calling all other stores in the Durban area only to have their lines continuously ringing or engaged. In the mean time I've been contacted by a Telkom rep on the 20th and 21st of November 2016 who called to check if my issue were sorted out. After explaining my experience to her during the first call, she checked with her manager and called the next day to inform me that as long as I was still under contract with Telkom, the modem should be replaced without charge. She also said she would continue monitoring the issue. I went back to the Telkom store at the Pavilion on the 2nd of December 2016 only to be told that the stock is in transit. It is now the 8th of December and I have yet to be contacted by the Pavilion branch or by the Telkom rep and in the mean time I'm being billed for an Internet service that I'm not making use of and my contract ends in January 2017. I would appreciate it if Telkom deals with my issue promptly.</p>